Help & Contact

We're here to help you print.

Have a question about printer conversion, software setup, or your subscription? Reach out directly or explore our guides and community.

Email Support

Direct email

Best for billing, account issues, bug reports, and detailed technical questions.

hello@zoroprint.com

Fast Chat

Quickest way to reach our team. Send photos of your prints, nozzle checks, or ask quick setup questions.

@ZoroPrintSupportBot

Peer Forum

Connect with other DTF print shops. Ask questions, share ink configurations, and learn conversion tricks.

Open discussions & tips

Self-Service

Common Inquiries

How do I get help setting up my printer?: Check our printer conversion guides for model-specific ink layouts and setup steps. If your test print isn't coming out right, send us a photo of the film or nozzle check via Telegram or email — we'll help you diagnose it.
How does the Free plan work?: The Free plan is completely free forever on one computer, with full white underbase controls, ICC profiling, and no watermark. It includes 10 free print jobs and 10 Studio exports every month.
How do licenses work across multiple computers?: Free and Solo licenses cover 1 computer. The Shop plan includes 5 computers and lets you add more (up to 15) for your production floor. You can manage and transfer your linked computers from your account page.
What is your refund policy?: We offer a 30-day money-back guarantee on your first subscription payment. If ZoroPrint does not work for your setup, email us within 30 days and we'll issue a full refund — no questions asked.